Freddy Thomson
Service Delivery Manager IT Services at Ejamerica
Based in Thrissur, India
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Seniority
Other
Department
Other
Location
Thrissur
Industry
IT Services and IT Consulting
Company size
165
Contact information
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f•••••••@ejamerica.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Freddy Thomson
At eJAmerica, my role as Service Delivery Manager centers on ensuring that our IT services meet and exceed client expectations, fostering satisfaction, and securing retention. My focus on maintaining strict adherence to SLAs and managing performance metrics through comprehensive tracking and reporting has been pivotal in elevating service delivery standards. The competencies I have honed include leading and supervising diverse IT service teams, optimizing resource allocation, and spearheading incident and problem resolution. With the help of my teams, we have successfully managed service needs for our clients, establishing long-term relationships built on reliability and trust.
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