Fredricka Fraser
Customer Success Executive at Ricoh Uk
Based in London, United Kingdom
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Seniority
Staff
Department
Customer/Client Service
Location
London
Industry
IT Services and IT Consulting
Company size
1.8K
Contact information
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f•••••••@ricoh.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Fredricka Fraser
With a strong background in B2B customer success, and support, I help companies reduce churn, optimise processes, and create exceptional customer journeys. While I have worked closely with onboarding teams to ensure smooth customer transitions, my core focus has been on proactive process improvement and retention. I excel in pre-suspension outreach, engaging accounts before they fall into debt and achieving an average 80% success rate in saving accounts from suspension. Alongside this, I have successfully streamlined CRM workflows and supported client retention strategies across SaaS, property, and aviation sectors. Reduced issue resolution time by 40% by improving account triage workflows Engaged 50+ clients through onboarding collaboration, ensuring smooth transitions and high adoption Created CRM macros that improved email efficiency by 30% Strong communication, stakeholder management, and problem-solving skills.
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