Freya Wilson
Senior Manager, Process Transformation at Jmir Publications
Based in Barcelona, Spain
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Seniority
Manager
Department
General Business & Management
Location
Barcelona
Industry
Book and Periodical Publishing
Company size
150
Contact information
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f•••••••@jmir.org
Phone
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Background
About Freya Wilson
Results-oriented professional with 8+ years of expertise in SaaS, academic publishing, and customer success. Proven track record in building and scaling high-performing teams, optimising workflows, and driving exceptional customer outcomes. Experienced in leveraging Salesforce and other CRM platforms to enhance operational efficiency. Skilled in developing and implementing customer-centric strategies, managing complex projects, and fostering cross-functional collaboration. Adept at balancing stakeholder needs and delivering measurable results in high-growth, dynamic environments.
Decision-makers
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- IOStaff
Isabel Ottoni
Production Editor · Writing/Editing
- RDDirector
Richard di Santo
Director of Operations · Operations
- RDDirector
Robert Dellavalle
Editor in Chief Jmir Dermatology · Other
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