Seniority
Manager
Department
Operations
Location
Stockholm
Industry
Retail
Company size
146
Contact information
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f•••••••@apohem.se
Phone
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Background
About Frida Wallin
Experienced and driven leader with a background as esthetician, skincare expert, trainer, and business sales developer within the spa, hotel, and retail industries (B2B & B2C). With over a decade of experience in customer-facing roles, I thrive in dynamic and evolving environments where creativity, innovation, and customer focus are key. Currently serving as Head of Customer Service, I am deeply passionate about the CX Journey and continuously work to elevate and optimize every touchpoint. I am committed to fostering a positive, inspiring, and trust-based work culture where collaboration, engagement, and mutual respect are at the core. Colleagues often describe me as an empathetic, observant, and creative team player with a strong ability to see and engage everyone around me, always striving to find thoughtful and innovative solutions.
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