Funmi Agbaje-Williams

Background

About Funmi Agbaje-Williams

I am a Senior Manager of Operational Excellence with over a decade of experience in strategic planning, project management, and process improvement in the healthcare and managed care sectors. I aim to leverage my expertise in operational efficiency and cross-functional collaboration in a leadership role with a primary focus on strategy development and execution.At Centene Corporation, I assemble and lead cross-functional project teams and build stakeholder consensus to develop and execute growth-centric strategic initiatives in a highly matrixed environment, driving operational efficiency and financial optimization across multiple units. I standardized the claims processing workflow, improving claims payment accuracy by 18%, My efforts have dramatically reduced rework and process handoffs, resulting in labor cost avoidance of $2.1M. I aim to empower all employees to improve customer experiences and contribute to implementing new processes and programs. At Centene, I foster innovation and continuous improvement mindset by training and mentoring team members on process improvement methodology and root cause analysis. I led hospital-wide training workshops on patient experience at Amita Health Saint Joseph Hospital, encompassing team members from physicians to receptionists, and coached hundreds of Patient Experience Champions at Northshore University HealthSystem. By including staff members across all functions in executing solutions, I have established collaboration and cooperation as cultural values within numerous healthcare organizations.If you would like to connect or learn more about my professional experience, please send me an InMail message or email me at fagbaje2@gmail.com.Key Strengths: Risk Assessment | Data Analytics | Business Process Improvement | Value Stream Mapping | Kaizen | Customer Journey Mapping | Lean Transformation | Financial Analysis | Stakeholder Management | Strategic Planning | Business Process Mapping | Lean Six Sigma | Strategic Partnerships | Kaizen | Agile Methodologies | Scrum | KPI Management | Hospital Operations | Healthcare Operations Management | Change Management | Customer Engagement | Coaching | Program Management | Project Management | Business Development | Consulting | Negotiation | Training & Development | Recruitment | Mentoring | Hiring