Gabor Huszar

Background

About Gabor Huszar

Leadership 30+ years of experience with the demonstrated capacity to build, train and mentor a highly productive and motivated support team in a fast paced environment Analysis and Optimization Introduced automation enhancements to improve processing time for usage records by 20 % and bill cycle run time by 10 %. Customer Relationship Management Single point of contact for customer and vendor support teams to resolve any incidents and problems and provided root cause analysis for severe incidents. Implementation Implemented customized Oracle BRM solutions for multiple telecom clients within very tight project time lines. Clients include Virgin Mobile, SaskTel and MTS Training Developed training plans allowing for the reduction of onboarding times to less than three months. Documentation Created and maintained an extensive library of support documentation, which reduced call outs to tier 3 staff by at least 30 %. Skills: Change Management, Implementation, Integration, Conversion, Deployment, Testing, Analysis and Design, Documentation, Training, Automation, Production Support. Unix, Oracle, Shell Scripting, Jira, Remedy, Mainframe, MVS, JCL, TSO, VSAM, ESP, CA-7, CA Workload Automation, Control-M (zOS) and Control-M/EM