Gabriel L.

Background

About Gabriel L.

SUMMARY Consistently provided call related technical support for internal and external customers specific to KCI products. Successfully answering and assisting with problem calls. Accurately collecting and entering required data into Advantage Center systems (HERO and GENESIS). Performed functions of a Product Knowledge Expert while assisting with internal training and development programs. Performing dispatching function in support of service organization by effectively routing customer appointments (work orders) within designated time frames. TYPICAL DUTIES I have become a subject matter expert (SME) on VAC Therapy devices (NPWT); Trouble shooting products, providing technical expertise, quality customer service and assistance to both internal and external customers; Understanding and can perform Quality Control diagnostics on KCI products; Handling incoming calls for service and product information; Appropriately referring requests for service or information outside department’s responsibility. Performing follow up calls as required to internal and external customers in a professional manner; Escalating special customer service center request or problem issues to management; Performing analysis to identify problems, determine root cause and recommend appropriate corrective actions and ensure customer satisfaction; Performing delivery / dispatching functions to include service driver routes and work orders & workloads as necessary. IT Network Design Plan Implement Installation and Support Skills: Comp / TIA; Data; Voice; Audio; Network; Installation; National Electrical Code; NEC; Fiber Optic Telecommunications;LinkedIn; Profile; Proficient; Accurate; Professional; Computer Software; Support; Mobile app; Social Media; Skilled; No HTML 5 or Puppet Skills; Android Friendly; Driven to turn theories into plans; Industrial Electronics / Pneumatic / Fluid Power / Mechanical Technician Skills: 29 years of electronics technician experience;