Gabriel Silva
Sr Associate Support Engineer at Duck Creek Technologies
Based in Canada
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Seniority
Staff
Department
Information Technology
Location
Canada
Industry
Software Development
Company size
1.9K
Contact information
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g•••••••@duckcreek.com
Phone
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Background
About Gabriel Silva
Experienced Technical Support and Infrastructure Specialist with over 15 years of hands-on experience in application support, database administration, and systems infrastructure across multiple industries including finance, healthcare, and technology. Skilled in resolving complex technical issues, managing cloud-based systems, supporting production environments, and delivering client-focused solutions. Strong background in SQL, Active Directory, Linux system administration, and automation scripting. Proven ability to work in high-pressure environments, consistently meeting SLAs and enhancing system performance and user satisfaction. Passionate about continuous learning and driving operational excellence through proactive support and effective communication.
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