Gabriel Toebe

Background

About Gabriel Toebe

As a dedicated professional with over four years of experience in customer support, I am passionate about delivering exceptional service and ensuring customer satisfaction. My strong debugging skills enable me to effectively diagnose and resolve complex technical issues, contributing to seamless operations and positive client experiences. I thrive in collaborative environments where I can leverage my skills to drive operational excellence and support organizational goals. • Technical Expertise: Proficient in utilizing monitoring tools such as Dynatrace and Kibana to analyze system performance and logs. Experienced in diagnosing and resolving issues through thread dump and heap dump analysis, as well as addressing performance bottlenecks. Skilled in using ServiceNow for efficient incident management and adept at writing SQL queries to support data analysis and troubleshooting. • Programming Skills: Skilled in Java, enabling effective troubleshooting and debugging of application code. • Communication Skills: Fluent in Spanish, English, and Portuguese, facilitating clear and effective communication with diverse client bases. • Customer-Centric Approach: Committed to understanding client needs and providing tailored support to enhance satisfaction and foster long-term relationships. • Continuous Learning: Engaged in ongoing professional development to stay abreast of emerging technologies and best practices in the field. I am committed to continuous learning and staying abreast of emerging technologies to better serve clients and drive business success.