Gabrielle McAndless

Background

About Gabrielle McAndless

PROFILE AND OBJECTIVE An industrious individual with virtual events and technical customer support experience in corporate environments, as well as entertainment production experience ranging from musical theatre to music festivals. An honours graduate of the Music Industry Arts program at Fanshawe College. Consistently recognized as an optimistic and hard-working contributor who takes initiative and has established a reputation as a subject matter expert in the technical support field at Q4 Inc. CAPABILITIES AND SKILLS Leadership: Led audio engineering presentations educating event managers on the use of technical audio effects in Descript. Developed informative and interactive training sessions and training documents for contract event producers on the use of Descript and the recording process. Maintains scheduling and training for support representatives in Europe and the United States as a senior Technical Specialist on the Events Support team at Q4 Inc. Technology: Four years of education on Adobe graphic design programs, seven years experience with various sound console and equipment operation, three years experience with lighting equipment operation, two years education on Logic and Protools programs, three years working knowledge of Windows and Mac OS, Google and Microsoft workspaces, Slack, Airtable, and Salesforce. Basic working knowledge of Zapier, AWS. Communication: Five years of experience working with clients and crew organising and producing plays, musicals, and concerts at schools and gigs, as well as public speaking experience throughout high school and college. Proven experience in communication between C-suite company executives and high touch clients, as well as internal interdepartmental stakeholders. Maintains efficient and timely communication lines with both internal and external platform users as a Technical Specialist at Q4 Inc. Troubleshooting: Solved technological and logistical issues that arose during pre-production and production of various events in both live and digital environments. Serves as the main touchpoint for troubleshooting, issue identification and incident escalation as the senior Technical Specialist on the Events Support team at Q4 Inc.