Gaby Schultz

Background

About Gaby Schultz

My passion is people and communication, I believe in treating them with dignity This also means expecting them to act like responsible adults. Too many businesses believe that good customer service means bowing to the whims of every customer with a complaint. I believe there are two ways to fix every problem. The immediate solution is to take care of the customer, leave him or her happy, and go on with your day. However, there’s a reason this problem happened. You need to consider how to prevent it from happening again. Your business will be more efficient and you’ll have happier customers overall. These are a few personal rules I have adopted in my personal and business life: Treat your customers like human beings. That means treating them with dignity and not being annoyed at them for interrupting your day. This also means expecting them to act like responsible adults. Too many businesses believe that good customer service means bowing to the whims of every customer with a complaint. That solves the immediate problem of an angry customer, but sometimes it’s not for the best. Know when there’s a real problem that needs fixing and fix it well but don’t let people walk all over you. Go beyond the minimum to make your customers love you. If there’s a real problem, and you can do just a little more to make a customer’s day, he or she is going to remember it. You’ll get a lot more repeat business and word-of-mouth advertising if you over-deliver. Don’t make excuses. If it’s your fault, say so. Don’t try to blame it on the customer, the circumstances, another vendor, or the position of the moon in the sky. It’s amazing what a difference it can make if you just say “An error has been made, but I will make it right”. Your customer will see you a lot differently if you don’t make excuses. Don’t take it personally! This one’s easy to forget because the customer is directing their frustration at you. However, the customer is angry about the situation, not angry at you, specifically. Taking things personally introduces anger into the situation and makes it harder to fix the problem. Listen to your customers. Don’t assume you know what they want. They may have some good things to say, even if they’re not experts. I have what it takes and am willing to do what it takes to drive a business process aligned with customer focus and awareness. I have an exuberant personality, work smart am loyal, devoted, and determined.