Ganesh Dilli
IT Service Manager at Commonwealth Bank
Based in Sydney, Australia
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Seniority
Manager
Department
Information Technology
Location
Sydney
Industry
Financial Services
Company size
47K
Contact information
Reveal Ganesh's email and phone
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g•••••••@commbank.com.au
Phone
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Background
About Ganesh Dilli
As an IT Service Manager at Commonwealth Bank, I leverage my 11+ years of experience in IT service management to ensure high customer satisfaction and efficient operations. I have a proven track record of managing incident, request, change, and escalation processes, as well as implementing service improvement plans targeting human error, change management, and MTTR reduction. I also excel at improving relationships between teams, fostering a cohesive team environment, and driving continuous improvements in IT service delivery. I hold ITILV4 and AWS certifications, demonstrating my commitment to staying updated with industry best practices and technologies. My goal is to contribute to the success of Commonwealth Bank by delivering exceptional IT services that meet the needs and expectations of our customers and stakeholders.
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