Seniority
Staff
Department
Information Technology
Location
Poznan
Industry
Retail
Company size
84K
Contact information
Reveal Ganesh's email and phone
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g•••••••@hm.com
Phone
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Background
About Ganesh Gupta
Customer Support Lead with a demonstrated history of diverse working experience. Well-acquainted with multi-cultural working environment. Good problem-solving skills. Strong customer service focus, Proactive and Predictive support Ability to work well under pressure. Excellent Customer Relationship Management skills. Good interpersonal skills. Good understanding of SLA, Ticketing system, ITSM ServiceNow Working experience with Freshdesk. KYC and compliance process. Proficient with Active Directory, Azure, OneDrive, Teams, and MFA configuration. Good working command of tools eg. Slack, Asana, and Kanban.
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