Gaopalelwe Sefako

Service Support Engineer at Microteck Enterprises

Based in Gaborone, Botswana

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Seniority

Staff

Department

Information Technology

Location

Gaborone

Industry

Technology; Information and Internet

Company size

23

Contact information

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Email

1 credit

g•••••••@microteck.co.bw

Phone

5 credits

+267 ••• •••• ••••

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Background

About Gaopalelwe Sefako

Service-focused Network & Support Engineer with 4+ years of experience in service support, RAN optimization, and IP network operations within telecom and ICT environments. Skilled in QoS monitoring, KPI analysis, incident management, and SLA compliance, with hands-on expertise in LAN/WAN, routing, MPLS, and Wi-Fi. Proven ability to ensure seamless service delivery, network reliability, and customer satisfaction through proactive monitoring, root cause analysis, and crossfunctional collaboration.

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