Gardy Modl

Background

About Gardy Modl

Project Manager/Coordinator offering support in project policies and procedures for diverse companies ensuring the highest quality of service. Implement strategies that improve client services and company efficiency and profitability with over 7 years of project coordinating experience, 14 years of on-site technical service and support, and over 20 years of customer service experience. Project Manager Managed data infrastructure sites - sourcing techs, execution, monitoring, testing, and project closure. Bridge Monitor - remained hands-on throughout the project, served as liaison between field technicians and technical support, and managed the project until the end. Conducted team meetings to ensure each technician was equipped to execute the assigned projects. Ensured network-designed engineers met target dates for field engineers to process network upgrades. Communicated with each client to provide visit dates and the overall purpose of the site visits. Verified that third-party vendors are billing according to the contract agreement. Scheduled technicians to be on-site for delivery and shipping days to secure all equipment. Project Coordinator Recruited technicians according to skill level/availability and negotiated pay rates for work orders. Communicated status updates, organized project teams, and ensured completion of all deliverables. Thorough understanding of the client’s service statements and scope of work for each account. Managed and monitored technicians and all financial aspects of project costs and invoicing processes. Provided on-site coordination and technical assistance to technicians when necessary. Lead meetings with the client/stakeholders and project team members regarding project status. Recognized systemic project problems and creatively solved them with appropriate internal escalation and communications with clients and stakeholders, including accommodating last-minute changes. Independent Contractor Provide technical support to various companies, source out work orders, and dispatch field technicians. Replace/Repair printers, PCs, cash registers, access points, bank ATMs, etc. Install and repair adjustable bed systems and VOIP systems in homes. PC migration: Wells Fargo, Bank of America, Aetna, Target, Siemens, Sam’s, Walmart, Staples, etc. Calibrate register scales at multiple grocery chains such as Walmart and Target.