Gareth Edwards

Background

About Gareth Edwards

Experienced, award winning Customer Service/Call Centre Supervisor with a demonstrated history of working in the local government industry and have delivered consistently. Thrives in an energetic and dynamic commitment culture environment. Proven innovator that motivates to provide a great experience to both employees and customers. Customer Satisfaction is not enough. I strive to provide so much more for customers than just satisfaction and am passionate about this. I love to work with people and get the best out of them. Strengths include. • Excellent collaborative relationships with colleagues • Experience of analysing statistical data to forecast pragmatic approaches to meet KPI's • Continual improvement of CRM processes • Experienced in identifying business needs to developing strategies to ensure budgets are adhered to. • Committed to fostering a team culture that improves productivity through empowerment.