Garima Bhatt

Background

About Garima Bhatt

Quality is not an act, it is a habit." – AristotleHello! I’m Garima Bhatt, a detail-driven and certified Sales Quality Analyst (CAPM®) with over 9 years of experience ensuring excellence in sales interactions, process audits, and performance optimization within SaaS and fintech sectors. What I Bring to the Table: Deep expertise in call/chat/email audits, SOP creation, and quality frameworks Proven success in QA coaching, demo quality enhancement, and compliance tracking Skilled in CRM platforms like ZOHO, HubSpot, and LeadSquared Data-focused with a knack for reporting, dashboarding, and KPI analysis Cross-functional collaboration with sales, training & product teams to drive quality results Noteworthy Highlights: Awarded ‘In the Spotlight’ for driving demo quality improvement Reduced repeat non-compliance via standardized audit feedback loops Improved resource efficiency by 60% through cross-skilling initiatives Let’s connect if you’re looking for a strategic, process-savvy QA professional passionate about sales excellence and customer experience!