Garima Dhiman

Background

About Garima Dhiman

With a bachelor's degree in computer science and a certification in advanced English, I am a Customer Support Specialist at Alorica, a leading provider of customer engagement solutions. In this role, I interact with customers via phone, email, and chat, providing information, resolving complaints, and processing orders and returns. I have a background in customer satisfaction and problem-solving, as evidenced by my track record of successfully handling customer interactions and delivering accurate and personalized assistance. I also have experience in training and supervising employees, as well as coordinating operations and scheduling. I am skilled in customer relationship management (CRM), customer support, and customer service. I am motivated by the opportunity to contribute to the company's goals and enhance the customer experience. I am looking for a new challenge as a Customer Service Representative, where I can leverage my expertise and dedication.