Seniority
Staff
Department
Information Technology
Location
Montgomery
Industry
Utilities
Company size
12K
Contact information
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g•••••••@entergy.com
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Background
About Garrett Purcell
Proven track record of onboarding, maintaining, and growing customer relationships within a B2B environment utilizing cutting-edge AI solutions. Played a pivotal role in refining Allganize's strategy for U.S. expansion by diversifying AI use cases across various industries. Developed the U.S. client support model, encompassing processes, organizational structure, governance, SOPs, and training materials. Consulted with clients to scope AI business needs, implementing generative LLM and extractive AI solutions, and overseeing customer onboarding, training, and post-implementation support. Additionally, coordinated cross-functional teams to ensure SLA compliance, collaborated with development for feature enhancements, and led global PMO initiatives, including SOC2 and HIPAA compliance in preparation for IPO.
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