Garry Ndlovu

Background

About Garry Ndlovu

I am a Customer Service Manager with 5+ years of experience in the financial services industry. I am passionate about providing excellent customer service and building strong relationships with clients. I am a results-oriented and driven individual with a proven record of accomplishment of success. I am also a team player and have a strong ability to motivate and inspire others. In my previous role at Nedbank Private Wealth, I was responsible for managing a team of ten customer service representatives. I successfully managed all aspects of the customer service function, including: Handling customer inquiries and complaints Escalating issues to the appropriate departments Ensuring that customer satisfaction levels were consistently high Developing and implementing training programs for customer service representatives I also have experience in team leadership and project management. In my previous role at Nedbank, I was responsible for leading a team of twenty call center agents. I successfully managed all aspects of the call center operation, including: Scheduling and assigning work Monitoring performance Providing feedback and coaching Developing and implementing training programs I am a highly motivated and results-oriented individual with a proven record of accomplishment of success in customer service and team leadership. I am confident that I can make a significant contribution to your organization. I am eager to learn more about your company and the opportunities that you have available. I am available for an interview at your earliest convenience. Thank you for your time and consideration.