Garry Saini
Service Desk Manager Incident Manager at Supra Its
Based in Canada
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Seniority
Manager
Department
Other
Location
Canada
Industry
IT Services and IT Consulting
Company size
105
Contact information
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g•••••••@supraits.com
Phone
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Background
About Garry Saini
Personable Service Desk Supervisor / Incident Manager with more than 8 years of experience providing remote and on-site support. Skilled problem-solver able to communicate with users at all levels of technical proficiency. Expert in troubleshooting, resolving and documenting service requests. Consistently achieved 95% positive feedback from clients while adhering to challenging SLA requirements in a high-pressure Managed Services Department. Proficient in overseeing Service Desk Operations, Technical Support, Customer Relationship Management (CRM), Personnel Leadership, Recruitment, and Change Management
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