Garth Pearce

Background

About Garth Pearce

I have a background in all of my technical IT support roles of analysing incidents and service requests to identify recurrent issues, providing root cause analysis and (where appropriate) resolutions. These recurrent issues were predominantly technology and processes issues, but also include ‘people’ issues such as education and training requirements. I have used a variety of tools to capture and analyse data including service management and system logging systems. • Significant experience delivering incident, access, service request and problem management services • Strong analysis, diagnostic and problem-solving skills • Strong technical support skills • Demonstrable strengths in customer service • Quality assurance expertise • Staff management including performance management, coaching/mentoring, shift management and rostering • Personal attributes: • Analytical • Careful and precise, with attention to detail • Cooperative team player, flexible and adaptable with the ability to work autonomously • Honest and trustworthy, with a positive attitude