Gary Gaffney

Background

About Gary Gaffney

IT Support Specialist— Provide telephone, deskside or remote technical support, server builds and on-site installations. Working on a range of issues including but not limited to; Network connectivity, peripheral connectivity, back-up, recovery, disk space, firewalls, anti-virus, applications. carrying out administration tasks in Windows Active Directory such as, creation / deletion of user accounts. Setting up new, rebuild old laptops and PCs. Configure Smartphones, Tablets and other devices for mail, networking and a range of other ICT administration activities including file permissions, desk phones setup etc. Also provide support relating to technical issues involving Microsoft’s core business applications and operating systems. Basic remote access solution implementation and support: VPN, RMM and RDP. Supervise the remote monitoring and management system alerts and notifications and respond accordingly through service tickets. Acting as a single point of contact to Staff and Customers for all types of service requests. Monitor and maintain Back-up tapes and Veeam and windows local back-up software. Monitor resource schedules to ensure prompt time entry on service requests. Communication with employees as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages. Restoring mistakenly deleted network drives, personal folders or crashed servers etc. Work on client sites when required to install new PCs, Servers and peripherals.