Gary Goodwin

Background

About Gary Goodwin

Sep 2008- 2017 Apple, Corp. Austin, Texas Technical Support Advisor for Education and Enterprise customers supporting Server environments and Apple products Oct 2005- Sep 2008 – Self-employed contractor; continued education Master Certificate in IS/IT Project Management - Villanova University 2006 PMP certification Project Management Institute - 2006 Oct 1984 – Oct 2005 – Hewlett Packard Corporation; Houston, Texas Compaq Computer Corporation; Digital Equipment Corporation Customer services support representative supporting business critical accounts. Responsible for support and service for all HP, Digital and Compaq product lines. This included support for all hardware and software issues and the project lead for all cross-functional groups. Lead district team members for all Storage Area Networks customers in Houston area; installed storage works platforms within Enterprise storage configurations; Supported team members in trouble-shooting San problems. Field service engineer prior to Compaq taking over Digital Equipment supporting all Digital product lines for customers with business critical needs. Specialties: Project leader of datacenter move for a major hospital. Helped construct timelines and milestones for customer within each sub-project; Team leader in executing datacenter move; Coordinated and planned activities for transparent use of system resources while deliverables were being executed; Ensured all aspects of equipment conformed to standards set within project goals; Instituted change management as needed and ensured that all procedures and processes were followed; Followed up with stakeholders after project conclusion and went over best practices and lessons learned.