Gary H.
Technical Support Manager at Full Swing Simulators
Based in San Diego, United States
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Seniority
Manager
Department
Information Technology
Location
San Diego
Industry
Spectator Sports
Company size
207
Contact information
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g•••••••@fullswinggolf.com
Phone
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Background
About Gary H.
Senior Customer Support / Technical Manager with 20+ years of experience in Software Industry, played important role of building up Support Organization from group of 15 people to 140 resources, including remote teams. Created team of highly trained engineers delivering high level of support to enterprise customers to maximize customer loyalty & employee engagement. Developed center of excellence around both quality assurance as well as customer support organizations. Specialties: Quality Assurance, Technical Support, Managed Services, Business Processes, Financial Governance, Operational Excellence, Strategic and Tactical Planning, offshore outsourcing, CRM software, customer service operations, Business Technology Optimization (BTO), Knowledge Management, Systems Analyst.
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