Gary Seet

Background

About Gary Seet

With over 8 years in Hospitality and over 5 years of experience in managing Customer Support and Concierge Services, I am passionate about delivering exceptional customer experiences and creating loyal advocates for your brand. I have successfully led and scaled global teams, streamlined operations, and generated cost savings for Sabre Corporation and Techsembly, two of the leading companies in the travel and e-commerce industries. At Sabre, I oversee the contact center operations for the Asia-Pacific region, ensuring high-quality service delivery, customer satisfaction, and operational efficiency. I also partner with cross-functional teams to implement customer onboarding, retention, and feedback strategies, as well as to identify and resolve issues and pain points. At Techsembly, I am responsible for the design and execution of the concierge and customer support programs, offering personalized and tailored solutions to the online shoppers and sellers. I have leveraged my expertise in the hospitality industry to create a unique and memorable customer journey that drives repeat purchases, referrals, and positive reviews.