Gary Shaw
Customer Success Manager at Field Effect
Based in Canada
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Seniority
Staff
Department
Customer/Client Service
Location
Canada
Industry
Computer and Network Security
Company size
149
Contact information
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g•••••••@fieldeffect.com
Phone
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Background
About Gary Shaw
I am a skilled and experienced IT professional with a solid background in solutions development and implementation. Advanced technical acumen, along with excellent qualifications, ensure a firm understanding of effective processes and systems including resolving issues and implementing appropriate improvements, while enhanced liaison and negotiation skills allow for successful collaboration with stakeholders from many professional, technical and cultural backgrounds. Highly developed analytical expertise and problem solving, time-management and organizational skills guarantee precise attention to detail, exemplary performance under pressure and the ability to achieve tight deadlines in fast-paced environments. QUALIFICATIONS: • Infoskill College o MCSE NT 4.0 Engineer o MCSE Windows Engineer • Valid visa with full working entitlements SPECIALIST SKILLS: • Customer success management • Team leadership • Management • Solutions deployment • Training • Stakeholder relationship management • Effective communication • Creative problem solving • Strategic insight • Analytical aptitude • Technical proficiency • Product knowledge IT/SOFTWARE SKILLS: • MS Suite : Microsoft Office Suite - Excel, Word, PowerPoint, Visio, Outlook, Dynamics • Video Conferencing : Teams, Google Meet, Webex, Zoom • AI : Copilot, Chat GPT • Firewalls/Networking : Palo Altos, Cisco switches and routers • Virtualisation : VMWare
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