Gatla Avinash

Background

About Gatla Avinash

As an IT support specialist at Routematrics, I deliver online support and IT solutions to clients and internal users of a leading route optimization platform. I have over seven years of experience in customer service and IT support, and a B.Tech degree in Electronics and Communications Engineering. I use CRM and chat tools to resolve technical issues, troubleshoot problems, and ensure customer satisfaction. I also maintain and update the IT infrastructure, hardware, and software of the company, and assist with training and documentation. Previously, I worked as a customer support executive at ACT FIBERNET and Atcis Technology, where I supported customers with broadband and software services. I am passionate about delivering quality service and solutions, and I enjoy working with a diverse and collaborative team. I am always eager to learn new skills and technologies, and I strive to improve my performance and productivity.