Gaurav Chandra

Background

About Gaurav Chandra

IT Professional with 18+ years of work experience in Customer Support, Service Delivery, Operations Management and Project Management across diverse IT & Telecom industries. To work with Delivery Manager and to ensure AI project should follow Cognizant Responsible AI principle aligned with ISO 42001: 2023 standard for ‘AI /GEN AI solution Implementation, ‘AI / GEN AI platform Deployment’ and ‘AI / GEN AI Usage’. Having 12+ years of work experience in ITIL/ITSM (Incident, Problem, Change, Release & Configuration Management) process. Worked with BFSI, Aviation, Retail & Consumer goods, Manufacturing & Logistics and Energy sector clients. Having exposure of the Risk Governance and SOW review process. Responsible for CSAT survey rollout for the project. Worked 2 years in Bahrain (GCC country) as Change & Release Manager / ITSM process consultant and Scrum Master. Received multiple awards/appreciations, internally and from the customers. Hands-on experience in troubleshooting of monitoring & Ticketing tools such as HP Open View, VERITAS 11, Secure Copy Backup, SCOM - 2007, BMC Remedy, Service Now and JIRA. Certification done - ISO/IEC 42001:2023 (Artificial Intelligence Management System), Microsoft Artificial Intelligence (AI -900), Azure Fundamentals (AZ-900), Certified Scrum Master (CSM), Prince 2 Practitioner, ITIL V3, ISO/IEC - Trainings- AWS, ITIL V4.