Gaurav Jaiswal

Background

About Gaurav Jaiswal

Accomplished Manager with over 8+ years of extensive experience in customer support & sales, team management, and operational leadership across diverse industries, including transportation, telecom, and food service. Proven ability to manage teams, optimize performance, and implement strategies that drive business growth, customer satisfaction, and operational excellence. Expertise in managing performance metrics, conducting audits, improving client relationships, and executing result-driven strategies.**2023 (Chandi Hospitality Group):** Managing the full operations of food and restaurant organizations in California, including sales, marketing, scheduling, and promotions. Led initiatives focused on customer feedback surveys, team training, and achieving KPIs. Drove sales growth through effective promotions and task management-**2017-2018 (Concentrix)**: Gained valuable experience as a Customer Support Executive for a transportation platform, managing email communications and outbound calls to ensure customer satisfaction and resolve issues promptly-**2018-2022 (Concentrix):** Led and managed teams in customer support operations, overseeing critical areas such as CSAT, RCA, client metrics, quality control, and R&D. Drove improvements in service quality and team performance, ensuring alignment with client expectations-**2022-2023 (Teleperformance):** Directed US telecom customer support operations, providing leadership in team support, side-by-side audits, error analysis, and consistently achieving KPI targets. Focused on improving net promoter scores and ensuring excellent customer satisfaction-