Gaurav Mathur
Associate Head - Quality at Tech Mahindra Business Process Services
Based in Gurgaon, India
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Seniority
Manager
Department
Other
Location
Gurgaon
Industry
IT Services and IT Consulting
Company size
1.5K
Contact information
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g•••••••@techmahindra.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Gaurav Mathur
I am six sigma black belt certified, Lean certified and trained on implementers program on ISO 9001 with extensive experience in Telecom and BPO sector. Having expertise in business excellence, transactional quality, COPC audits, project management, transitions, operations, and vendor management. My strength is to find opportunities in processes in cost reduction, revenue enhancement and improve customer satisfaction. The last twenty years have given me an opportunity to consolidate domain expertise across various industry verticals from Insurance, Annuities, Banking and Financial Services, Telecom to the food industry Specialties: transactional quality, CSAT, NPS, PRR improvement, competitive bench-marking, capability baselining, call quality, business excellence, operational excellence, Black belt, complaints and escalation handling, client and vendor management, derive continuous improvement strategies, lean, iso 9001
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