Seniority
Manager
Department
Operations
Location
Surrey
Industry
Retail
Company size
16K
Contact information
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g•••••••@hrblock.com
Phone
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Background
About Gaurav Rawat
Leading the customer service team at H&R Block, our proactive strategies have secured a 90% satisfaction rating and boosted retention by 25%. With a postgraduate degree from Capilano University, I bring a blend of business acumen and technical know-how to drive operational excellence. My background in Naval Architecture and Marine Engineering, paired with data analytics skills, supports a methodical approach to enhancing service delivery. At MSC, we leveraged AMOS software for maintenance, cnotributing to a noticeable 8% performance improvement. Our team's dedication to client and operational success reflects my commitment to continual growth and process optimization. Please feel free to contact me at gaurav.proffes@gmail.com with any inquiries.
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