Gavin Lambourne

Background

About Gavin Lambourne

Principal, Service & Operations @ BTCustomer obsessed principal engineer with extensive experience gained from lead roles supporting complex platforms providing real time services including VOIP solutions for major high street banks and BT TV for consumers. The go-to person for every product or service I have supported.Expert trouble-shooter with the ability to get to root cause on technical issues relating to any technology regardless of proficiency level.Eager to learn new technologies to add to my extensive experience whilst utilising my existing skill set to support products and services and provide outstanding customer experience, combined with strong analytical skills with the tenacity and determination to solve any technical problem.Ability to see the big picture at the business or technology level with the technical knowledge and ability to operate at low level to solve any problem.Skills in Linux, networking, AWS, CDNs, WiFi, Splunk, troubleshooting, problem solving, root cause analysis, incident restoration and management.