Gavin Wims

Background

About Gavin Wims

A data analyst and program manager designing global business strategy and implementing operations with 20 years of experience in the IT, education and research sectors, most recently working at Google, Dublin supporting the international business. Expertise in generating business insights with data analytics using Looker, supporting the design and redesign of large-scale operationl strategy, and outsourcing the quality assurance and customer support functions for the business. Qualified with a masters degree in information management and a higher diploma in data analytics. SKILLS • Data Analytics • Looker • Program Management • Insight Generation • SQL • Operational Strategy • Data Exploration • Tableau • Outsourcing/Offshoring KEY ACHIEVEMENTS • Developed and launched QA program for the business resulting in cost savings in the millions of dollars. • Supported integration of Looker into Google by designing and launching outsourced vendor support model. • Used Data Analytics to support major projects including the above to build business cases and business plans. • Lead a Looker Support team through COVID and integration into Google Cloud with 100% retention and above 95% CSAT (customer satisfaction).