Geetha Krishnappa

Background

About Geetha Krishnappa

Total of 10+ years of experience in General Management & Process Excellence in Non-IT & IT Sector. • Conceptualizing and delivering the quality requirements for projects incorporating ITSM processes • Managing the policy and process requirements of delivery team and customers • Executing projects with concept of six sigma, Identification of GB projects and execution. • Providing data driven trend analysis and inferences and solution mapping for performance improvements • Delivering ad hoc report requirements, recommend and drive automation opportunities • Expertise in Conducting Operation efficacy index audits. SOW audits and transactional process audits • Collaborating with delivery team for proactive problem management, risk and escalation management • Managing Learning System for Business Process and On-Job trainings. • Rich expertise in governing Continual Service Improvements and Automation Initiatives • Experience is Customer relationship and conflict and CSAT/ NPS Management • Expertise in Process excellence, Transition and transformation initiatives with Metrics and KPI adherence, Improvements and Dashboard preparation according to stakeholder requirements • Experience in project cost Estimations, Statistical & P&L Analysis enabling Management Go/NO-GO decisions • Preparing SOPs & User-friendly documents for existing as well as new products. • Experience in planning, monitoring and execution of Projects independently and tracking the effort, productivity estimations and managing delivery schedules as per client requirement. • Good Communication and interpersonal skills. • Good Knowledge and expertise in MS Excel, Preparation of PowerPoint Presentations, Chairing and driving Customer & Delivery stakeholder Connect sessions.