Gehani Wettasinghe

Background

About Gehani Wettasinghe

As a Divestiture Fulfillment Officer at CIBC, I process divestiture decisions for various products, services, and customers, ensuring accuracy, compliance, and timeliness. I work with frontline employees to validate and gather required information, document all actions taken, and manage my workload and priorities to meet SLAs. I have received positive feedback for my attention to detail, problem-solving skills, and professionalism. I have a solid educational background in business and logistics, with a graduate certificate in logistics, materials, and supply chain management from Seneca College, a graduate certificate in international business management from Seneca College, a level 5 diploma in logistics and supply chain management from OTHM, and a BSc (Hons) in business and management from Northumbria University. I am passionate about learning new skills and exploring new opportunities in the business field. I have more than five years of work experience in customer service and back office operations, including two years as a crew member at Tim Hortons and three years as an officer in group billing operations at Dialog Axiata PLC. I have demonstrated my ability to handle customer inquiries and complaints, prepare and submit reports, process payments and transfers, and participate in projects related to payment systems. I have also trained new recruits, received recognition for my teamwork and service, and handled payment reversals during COVID-19 WFH.