Gemma Cabrera

Background

About Gemma Cabrera

As a Team Leader with extensive experience in team management and continuous improvement of the customer experience, I am passionate about customer service and problem-solving. Promotion of a collaborative environment oriented to the fulfillment of objectives. With over 3 years in leadership roles, I specialize in CRM management, KPI implementation, and data analysis to optimize processes and ensure quality service. My proactive and strategic approach allows me to anticipate issues and design effective solutions. 🤝 I work cross-functionally with sales and product teams, ensuring smooth communication and efficient support that enhances user experience. I have managed teams in both: in-person and hybrid environment, using innovative strategies to motivate and retain talent. Expert in agent training and development, incident management and strategic planning, always committed to excellence in service and the creation of cohesive and effective teams. I am native in Catalan and Spanish, with B2 in English and A1 in French, which helps me adapt to multicultural and diverse environments. Results-oriented professional with a clear focus on customer service, performance management, and effective leadership, always looking to turn challenges into opportunities for growth. If you need more information, you can contact me : gemmacnova@outlook.com