Gemma Carey

Background

About Gemma Carey

I help organizations cut costs, strengthen supply chain performance, and elevate customer service operations. With over 20 years of experience in procurement and international trade compliance, I’ve built a career on simplifying complex logistics while keeping customer needs front and center. Reduced shipping costs by 65% through vendor consolidation and process optimization Improved customer satisfaction by streamlining order flow, reducing escalations, and aligning service with production and logistics Led training on Incoterms, customer service protocols, and export documentation for cross-functional teams Expert in HS code classification, customs compliance, and ensuring seamless international clearancesI thrive at the intersection of strategy, operations, and service—partnering with sales, logistics, and vendors to accelerate revenue growth and enhance the customer experience.Tools & Systems: Proficient in SAP, Dynamics NAV, AS400, Microsoft Office (Word, Excel, PowerPoint, Outlook), QuickBooks, Monday.com, and automation tools like ChatGPT.If you’re looking for a results-driven leader who delivers measurable impact in procurement, trade compliance, and customer service management, let’s connect.