Seniority
Other
Department
Other
Location
Berlin
Industry
Retail
Company size
9.2K
Contact information
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g•••••••@on-running.com
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Background
About Gemma MacKle
At Plan A, our focus on crafting seamless customer journeys is paramount. With a rich background in customer operations leadership, I spearhead initiatives that boost efficiency and customer satisfaction. My tenure has been marked by streamlining Customer Success processes, harnessing data analytics to enhance engagement, and driving strategic decision-making as a voice of the customer. Leading with a commitment to operational excellence, the teams I've built and empowered reflect our dedication to delivering stellar customer experiences. We've successfully established a Customer Operations framework from scratch, integrating robust tools like Intercom and Jira to elevate our service delivery. This strategic approach not only fortifies customer relationships but also drives revenue growth through enhanced enablement and pinpointed product development.
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