Gemma Robyn Conway

Background

About Gemma Robyn Conway

An ambitious and driven self-starter, consistently focused on customer experience transformation through the utilisation of new digital technologies. Experienced in delivering large scale, complex and cross functional projects with both a commercial and customer focus – particularly within automotive and contact centre sectors. A creative thinker with an eye for detail, excellent communication, and analytical skills. Adept at performing under pressure with a resilient aptitude to drive and implement change. Key Skills: • Communication – communicating effectively to a large stakeholder group, frequently producing presentations and reports to both influence decisions and gain buy in at all levels. This includes regular interaction with Heads of Businesses and presenting to the company Board of Directors. • Problem solving and adaptability – including root cause analysis to identify and resolve issues. This includes providing valuable insight to aid future decisions, prevent reoccurring problems and sharing best practice to ensure continuous improvement. • Project management – able to deliver projects from start to finish, including working cross-functionally within Volkswagen Group UK’s five brands, ensuring milestones are achieved in accordance to set timeframes, whilst utilising a mixture of agile and waterfall techniques.