Gemma Scott

Background

About Gemma Scott

A senior manager with over 15 years’ experience in business transformation, delivery and execution of strategic, transformation and operational changes as well as experience in designing and delivering digital and data change strategies focused on enhanced engagement and improved customer journey. Most recently accountable for Business Transformation & Innovation - Large scale capability uplift – Data Literacy. Key Highlights: • Leading transformation through Culture & Capabilities most recently to uplift Data Literacy through capability, engagement and awareness across the organization • Launch of our first Data & Analytics Academy – driving data literacy uplift and engagement across ANZ & HK - open to all employee's designed for open self paced learning as well as presona based group 12 week program's • Designed and Led Bupa’s Asia Pacific Data Academy and engagement strategy - accountable to uplift of data capability across Data Professionals and Data Literacy across all employees • Head of Change for Enterprise Change – accountable for all changes across employees, providing strategic input into prioritisation and sequencing of changes and successful delivery of Customer Transformation portfolio • Leading Change & Capability programs aligned to Company Digitisation strategy (including CAPEX plan) to deploy changes on and offshore, enhancing customer experience and driving automation. • Leading Strategic Project team: Managing 8 project managers to deliver a $40 million CAPEX program • Leading the Change PMO Function: Led the change PMO function to ensure competing change projects met all strategic plans and benefits realisations including governance requirements. My passion is to deliver business changing results in a repeatable & sustainable way aligned through change, culture and capability uplift. Having worked in many industries including Teleco, Government, Airline, Tier 1 consulting, and Health Insurance, I can bring evolving & leading best practices to change and capability uplift and with a growth mindset I continually learn to stay ahead of the curve. I am also well known throughout the industry for building strong working relationships and facilitating cultural and transformational change.