Gemma White

Background

About Gemma White

A highly self-motivated and results driven professional who has demonstrated a strong work ethic to excel in a market leading business supplies company. A dynamic and confident Customer Experience and change management executive with over two decades of experience, 10 years at senior management level and a proven record of extensive experience in multi-channel leadership and customer excellence.Displaying strategic commercial acumen and thriving on autonomy, I am focused on driving business results through the continuous improvement of people, process and system development. As an experienced member of the senior management team, I am committed and motivated to achieve personal and organisational business objectives, with exceptional mentoring, leading, training and decision making skills. I have played an instrumental role in the development, testing, sign off and business wide roll out on all service related change for both systemic and process driven efficiencies and implemented all change managed practices to support. My definitive strength is in driving change as well as inspiring and developing people to enable them to deliver a fantastic experience to the customer.