Gene Weber

Background

About Gene Weber

Gene Weber is a information technology professional with over 20 years of sales, marketing, solutions engineering, and professional services experience in designing and deploying Customer Experience solutions to successfully improve outcomes for Fortune 500 companies, government, and educational institutions. In most recent years Gene has focused no cloud based solutions. I am privileged to work for Verizon, a company dedicated to providing the very best network and services in the industry. This includes the world class consulting organization that I am proud to be a part of which is focused on delivering the benefits of leading edge technology to our customers. My specialty is partnering with customers to launch new technologies that can dramatically improve outcomes by giving customers a more satisfying experience and improving the efficiency of operations. It is an exciting time in the industry with the emergence of many new technologies. I am particularly excited about the emergence of Artificial Intelligence and Machine Learning applications that hold great promise in the next few years including virtual assistants, fraud detection, speech analytics, and leveraging mobile data to improve the lives of consumers, business, and citizens in general. Specialties: Cisco Certified Entry Network Technician Machine Learning - Coursera/Stanford University course in progress Google G Suite Protocols: SIP, H.323, MPEG, H.263, MGCP, IP Sec, MCDN, RIP, OSPF, DHCP, SRTP, TLS, EAS Scripting: HTML, Java Script, MatLab, C Strengths: Enterprise Solutions Sales, CRM tools, Strategic Partnerships, Account Management, Software as a Service, Machine Learning, Data Analysis, Strategic Planning, and Public Speaking. Applications: CCaaS, PaaS, ACD, IVR, WFO, QM, WFM, Speech Analytics