Genesis Rodriguez

Background

About Genesis Rodriguez

Achievements: Increased kiosk goals by 30% in a three month period Led the registration team to exceed kiosk performance targets, earning borough-wide recognition for my direct office manager. Heightened online visibility by 50% in a one month period Implemented systems that increase search rankings by generating positive reviews, leading to increased visibility. Key Performance Indicators Successfully updated and tracked KPI’s by measuring patient feedback, overbooking rates and patient wait times, and implemented effective template creation and modifications, resulting in improved care quality and operational efficiency. Created and analyzed monthly graphs to monitor key metrics and track improvements, providing valuable insights for ongoing performance enhancements. Monitored and analyzed key performance indicators (KPIs) including productivity levels, project completion times, and system usage rates to drive continuous improvement. Increased Revenue Successfully revised payable codes for office procedures, leading to increased revenue through improved billing accuracy and enhances reimbursement rates. Identified operational pain points, implementing targeted improvement plans, such as processing timely payment plans, which contributed to increased revenue and consistent cash flow. Standard Operating Procedures Developed Standard Operating Procedures (SOPs) for routine tasks, including check-in/check-out workflows and documentation processes, ensuring consistent and efficient operations in a new practice. Formulated and implemented emergency protocols, including patient triage and response procedures, enhancing preparedness and patient care during critical situations. Cost Management Optimized budgets by implementing cost-saving measures, resulting in reduced expenses without compromising quality. Task Management Utilized task management applications such as Asana and Outlook to streamline workflows and manage patient/payment processes efficiently. With a proven track record of exceeding expectations, I am highly adaptable and continuously seek opportunities for growth and improvement. I am proficient in various administrative tools and software, including Microsoft Office Suite, EPIC, project management and Six Sigma foundations. If you are looking for a dedicated and resourceful administrative professional who can consistently deliver exceptional results, I would welcome the opportunity to connect. Let's collaborate and take your organization to new heights.