Genna M.
Project Delivery Lead & Developer at Optovia
Based in Calgary, Canada
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Seniority
Other
Department
Other
Location
Calgary
Industry
IT Services and IT Consulting
Company size
20
Contact information
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g•••••••@optovia.com
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Background
About Genna M.
I am a ServiceNow Project Delivery Lead and Developer. With over 20 years of experience in IT, I have acquired multiple certifications, including SAM, HRSD, CSM, ITSM, CAD, CSA, and ITIL, and developed expertise in implementing, integrating, and customizing ServiceNow applications for various clients and industries. My mission is to help my clients enhance their business functionality and user experience with ServiceNow solutions that meet their specific needs and objectives. I execute core development tasks, such as managing users, roles, policies, rules, and scripts, as well as customizing service portals, virtual agents, and system performance. I also provide technical documentation, training, and demonstrations to ensure client satisfaction and confidence. Additionally, I coordinate projects, lead teams, and leverage my skills in web design, digital marketing, and business accounting to support my clients' online presence and profitability.
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