Geoffrey Lamb

Background

About Geoffrey Lamb

Directly support a large population of Windows clients in a network and desktop troubleshooting capacity. Log all customer problem calls and e-mails, documents desk-side support, and update status information into the ticketing system. Clearly and courteously communicate with internal and external clients over the phone and in person. Analyze, troubleshoot, and resolve routine application and desktop operating system problems within established procedures and priority time frames. Install, configure, and maintain Microsoft Windows workstations, network print server devices, network printers. Perform network server backup and restore tasks. Install, configure, and maintain client-server application software, device drivers, and network-related software. Process, monitor, and prioritize multiple customer problem tickets. Cable equipment, handle computer repair tools, and utilize diagnostics tools as required to troubleshooting and repair equipment. User training. Install and configure new hardware and software. Reconfigure loaner laptop computers as required prior to re-issue. Prioritize after-hours emergencies to determine if immediate action is required. Created, and maintain support desk documentation regarding new policies, and procedures. Manage, and participate in projects to increase productivity for both internal and external clients. Create and manage both users and groups in Active Directory. Specialties: Windows 98, ME, (Pro, Server), XP (Home, and Pro), 2003 (Server), Vista Microsoft Active Directory Lotus Notes (5.x, 6.x, 7.1) Microsoft Office suite through 2007. Symantec Antivirus (client and server) Symantec / Veritas Backup Exec F.O.G. Using FreeBSD as the server, and Ubuntu as the management console. Spysweeper (Server, Client) Citrix Xen