George Baird

Background

About George Baird

I am a Hospitality professional with +15 years’ progressively responsible experience in complex roles requiring exceptional Customer Service, Crisis Management, and Brand Identity & Management "Throughout my career, I have established a track record of success by leveraging a collaborative work style to accomplish all short- and long-term objectives. Whilst considering myself to be a dynamic leader adept in managing global hotels, collaborating with stakeholders, negotiating with vendors, developing strategic plans to drive continuous improvements, and assuring service excellence. I am an engaging and articulate communicator, I am able to clearly convey complex information and build consensus with key stakeholders, including high-value clients and executive leaders. Furthermore, my focus on skills extend into liaise with various departments, leverage expertise, conceptualise promotional activities, and coordinate operations to accelerate business growth and profitability. Small selection of my Key Achievements: • Successfully turned around both financial and services for 5 star Hotel Property within eight months. • Accelerated profitability for Shangri-La Hotel in Shenzhen by improving guest experience. • Restructured and repositioned market share of major hotels within competitive market. Feel free to connect me on 07498566346