George Kalogridis
Director Customer Experience at Volton Ελληνική Ενεργειακή
Based in Greece
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Seniority
Director
Department
Customer/Client Service
Location
Greece
Industry
Utilities
Company size
274
Contact information
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g•••••••@volton.gr
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Background
About George Kalogridis
Persistent and devoted professional, results driven with a people first mentality. With a proven track record of 8 years in Telecommunications and Customer Operations, advancing through the ladder of technical support provided me with a valuable insight of both Business and Customer needs. Major achievements to date: • Lead a project of creating an all-in-one intelligent workflow management tool for the technical support, resulting in 64% reduce of AHT, 50% increase of FCR, 60% increase of productivity • Succesfully transformed the customer technical support department of hellas online, resulting in 10% increase on NPS Skills & Expertise: • Extended call centre management - resource allocation / shift planning / recruiting / development / appraisals handling. • Forecasting • Budget management • e2e process design and re-engineer aiming at cost reduction and quality of service improvement. • Workflow design and automation • Business development • Outsource partners management
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