George Simpson

Background

About George Simpson

IT Specialist recognized as an expert in providing PC support for top selling office products, fax and e-mail software. Background encompasses Help Desk Level support, evaluation, justification, roll-out, training, central database administration and continuous support. I have 20 + years’ experience of working knowledge of hardware components, configurations and software troubleshooting. Over 30 years of customer support from various fields, technology, collections, customer service and as a Senior Sales Insurance Underwriter. Excellent documentation skills, strong problem solving and troubleshooting skills. Clear and complete documentation through all ticketing systems. From 2010 to 2015 I worked directly with various vendors and deployed new hardware and software throughout organizations I was working for. Trained new users on the new equipment and software, provided walkthroughs if needed. Exceptional communication skills working with end-users. Work well within a team environment providing assistance to team members. Team player with a positive, friendly attitude. Sense of urgency for incident resolution. Ability to multi-task in a fast paced environment with minimal direction. Experienced communicating with senior/executive level managers. Specialties: CompTIA A+ Certified June 7, 2007 CompTIA A+ Essentials 220-601: CompTIA A+ 220-603 Remote Support Technician designation pathway