Gerald Andres

Background

About Gerald Andres

Ensure safe work practices, attend and participate in required safety and professional trainings, continually ensure the safety of self, colleagues and the public * Acknowledge customers concerns by being courteous, empathetic and professional at all times * Respond to customer inquiries and successfully resolve customer issues by providing information or taking action on behalf of the customer in a caring, timely and accurate manner * Listen effectively; use probing skills to obtain relevant customer information and quickly establish customer relationships * Utilize phone and computer to research and analyze account information to satisfy internal and external customers with customer inquiries, billing issues, service requests and emergency orders * Act professionally and ethically in all situations * Serve the customer and perform the job in a safe manner * Listen effectively; use probing skills to obtain relevant information and establish rapport quickly with customers and co-workers * Use interpersonal skills, communication skills; both written and verbal to assist customers and fellow-team members * Must have decision making ability and effective judgment making skills * Effectively operate all required PG & E applications and systems * Ability to work in a fast paced environment which is subject to change based on business needs